Todd, Steve (owner) is pretty much a one man band and occasionally has to travel. His customer service is very good so, try to excuse the minor inconvenience.
Sorry about that, Todd. Steve has been doing a lot of hunting, of late. There is online ordering available on the site, also. Text Steve at 260-417-9951. He'll call you back!
I spoke with Steve before I ordered and he encouraged me to process the order online rather than over the phone. So I did that and the smoker was on my door step within 3 days!
I am with Scott...ask any questions here and we can provide helpful answers.
Yep, ordered Sunday, shipped Monday received Fedex ground on Wednesday from Michigan to Texas, super fast ground shipping. I order everything from the website, it's shipped the next day without fail!