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Auber customer service
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Topic: Auber customer service (Read 2395 times)
SuperDave
Hero Member
Posts: 2782
Officially Retired
Auber customer service
«
on:
February 03, 2016, 05:04:36 PM »
I want to give a thumbs up to Auber customer service. I got an e-mail when they received my Auber to let me know that it had arrived and I've been getting multiple e-mails a day with updates after each test they perform. If the unit isn't fixed when I get it back, I know that it isn't for a lack of effort on Auber's part. They have had a hard time getting the problem to reproduce itself so they are swapping the jack plug in the event that it is not making a reliable connection. Fingers are crossed. Super Bowl food will be smoked the old fashioned way this weekend.
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Model 4, Harrisville, Utah
DivotMaker
Hero Member
Posts: 10988
Model 1, 2D conversion, and 3D!
Re: Auber customer service
«
Reply #1 on:
February 03, 2016, 09:58:36 PM »
Couldn't ask for much more, Dave! I hope it works out for you!
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Tony from NW Arkansas
"Official Smokin-It Test Pilot"
Smokin-It Model 1, 2D conversion, and 3D
Auber PID, NexGrill 896 6-burner, CharBroil Big Easy, Anova Precision Cooker w/WiFi
Wife, Son and One REALLY Big Dog!
SuperDave
Hero Member
Posts: 2782
Officially Retired
Re: Auber customer service
«
Reply #2 on:
February 04, 2016, 11:45:58 AM »
Got a tracking number notification today so, it is on its way back home.
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Model 4, Harrisville, Utah
DivotMaker
Hero Member
Posts: 10988
Model 1, 2D conversion, and 3D!
Re: Auber customer service
«
Reply #3 on:
February 04, 2016, 09:42:11 PM »
Got my fingers crossed for you, Dave!
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Tony from NW Arkansas
"Official Smokin-It Test Pilot"
Smokin-It Model 1, 2D conversion, and 3D
Auber PID, NexGrill 896 6-burner, CharBroil Big Easy, Anova Precision Cooker w/WiFi
Wife, Son and One REALLY Big Dog!
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Smokin-It User Forum!
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Auber PID Controllers
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Auber customer service