Upon reading the return policy, I don't think a refund is due. The policy is clear and there was a complete lack of disregard by this customer and FedEx should not have accepted the unit in this state. And I agree with Tony ((Divot) that he could have had FedEx package it for him before shipping. He has a responsibility to return the product undamaged and failure to due so could result in the refusal to provide a refund. Ben, you have every right to refuse it. I took a closer look at the pics, and it is crazy to think that any company would accept a return with this amount of damage.
Let's ask Judge Judy, I'm sure she would give this guy one look and put him in his place.
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