Hi Jumper, and welcome to the party! We're glad you're here! Jim's right about the amount of wood. Most people with a smoker background in "traditional" smokers have a little more difficult time adjusting to just how
little wood these smokers need! When you tell someone with a pellet grill, or stick burner of some sort, to start thinking in mere "ounces," it's hard to believe! If you don't have a digital kitchen scale, I recommend getting one - it really helps!
I find about 2 oz is plenty for poultry. If you put 3 of the hickory dowels in (that came with the smoker), you probably had 4-6 oz of wood; way too much for chicken. That would have been good for a pork butt, though!
You'll learn about the "less is more" theory on wood with your new #3! Hard to believe, but true.
Best of luck, and let us know how we can help! Oh, and btw, we like pics of good Q around here!