No negativity intended. I will pass on to Steve your concerns and suggestions. And he has made changes on occasion. His decision. As for your comment concerning the instruction not being good, those posts are nearly all related to the digital controller; there is a learning curve. Most folks have muscled their way through it because they were tech savvy or with help from the forum as well as Steve. The instructions are from Auber in collaboration with SI. Everything else is pretty much intuitive. The search feature can help in many areas. And Steve has always responded to email questions. I do not work for SI. Just a forum moderator who owns a smoker. As such, I will not address your last two sentences. If I offended I apologize.