I thought you had a wall-mount, Dave, but couldn't remember for sure. Every unit that Steve replaces goes back to Auber. Since they build them, I'm sure their testing is pretty thorough, although I don't know the exact procedure. I've spoken with Steve and Ben about this, and I, too, will be interested to hear from Auber about the video. This is an unusual case, for sure! Obviously, if it's a problem, our goal is to help you solve it! Be patient, and trust we're working on figuring this one out!
About the probe - being able to "reset" the unit, by cycling power, seems to eliminate a probe problem, in my mind. The fact that this has only happened when you have only the box probe attached, and set to "time," makes me wonder. Have you attempted a rib cook with the meat probe plugged in too? You could still set your program to time, and just drop the meat probe through the hole a bit. Might be worth a try, just to test if it has something to do with probe 2 not being attached.