So here's the reply I received from Auber this morning. These guys have fantastic customer service.
HI Michael,
We got the controller. Here is the story.
When we got it, It didn't even power up. A resistor was broken (probably damaged during shipping). After fixing that, it has not output just as you described. We were not able to nail down the cause yet. Since this controller gave you so much trouble, we are going to ship a new unit today to save the time. Then new unit has been fully tested again before shipping. We will not include new the probes because we didn't get the old ones back.
Thanks,
Suyi