I recently purchased and received a 3.5 Pro Series Smoker. It arrived in good condition and appears to be a really quality product. What I think they could easily improve on was that while there were lots of instruction sheets, especially regarding the controller, there was nothing at all on assembling the unit. There was a few things I had to make guesses on and I hope I guessed right.
For instance, the tube from the Bella Smoke generator. Does the slotted end go into the smoker or the non-slotted end. I guessed slotted. Does the slot go up or down? Or does it matter?
There were numerous pieces that I would look at and ask myself, what is this??? Usually after playing with it awhile, I could figure it out. But it would be so easy to send out an assembly guide with these expensive pieces of equipment. And I believe it would add to increased customer satisfaction!
And that is the end of my rant.
