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Author Topic: James Dryer--Not happy  (Read 5742 times)

mtmedic

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James Dryer--Not happy
« on: September 11, 2014, 02:09:24 PM »
Used the James Jerky Dryer for the first time today and guess what, It runs for about 10 sec then shuts off and won't re-start. Now I have a 79.00 door weight. Do you guys think I can send it back?  >:(
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Ron, Paramedic, in Big Sky Country

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Re: James Dryer--Not happy
« Reply #1 on: September 11, 2014, 06:59:11 PM »
Absolutely!  Call or text Steve and let him know what's going on...he'll make it right!  I love mine - used it many times with no problems whatsoever.  Could be a power supply issue, connection issue, but doesn't matter.  (260) 417-9951
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Tony from NW Arkansas
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mtmedic

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Re: James Dryer--Not happy
« Reply #2 on: September 11, 2014, 08:09:47 PM »
Thank you, I knew I could count on you for some help. I will do that. Thanks again
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Ron, Paramedic, in Big Sky Country

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Re: James Dryer--Not happy
« Reply #3 on: September 11, 2014, 10:09:19 PM »
No problem, Ron!  You'll not find a company owner more concerned with customer satisfaction.  This is actually the first time I've heard of a problem with the jerky fan!  Guess there always has to be a first - sorry it was you! :(
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Tony from NW Arkansas
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Pork Belly

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Re: James Dryer--Not happy
« Reply #4 on: September 12, 2014, 01:42:58 AM »
That would be frustrating. I run mine for hours on end without issues. When you get that exchanged your going to love it.
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Brian - Michigan-NRA Life Member
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- Sigmund Freud

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Re: James Dryer--Not happy
« Reply #5 on: September 12, 2014, 06:41:43 PM »
Ron, Steve said he'll ship one out immediately, but asked that you email him with your info (order # helps).  He'll definitely send you a new one.
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Tony from NW Arkansas
"Official Smokin-It Test Pilot"
Smokin-It Model 1, 2D conversion, and 3D
Auber PID, NexGrill 896 6-burner, CharBroil Big Easy, Anova Precision Cooker w/WiFi
Wife, Son and One REALLY Big Dog!

Sarowe

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Re: James Dryer--Not happy
« Reply #6 on: April 26, 2016, 11:27:04 AM »
Mine had a solder break ( the red wire) I'm about to fix it since I have meat curing and don't want it to go bad while I wait for a new unit
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Hank R

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Re: James Dryer--Not happy
« Reply #7 on: September 29, 2018, 10:43:59 PM »
I received my James dryer today and the filter assembly came loose from its mounts and broke power supply switch took pictures and sent to Steve  with luck he can send me a little black thing and I can soder on the wires.  Oh well what is one more week to wait.
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Smokin-It #1
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old sarge

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Re: James Dryer--Not happy
« Reply #8 on: September 30, 2018, 12:57:35 PM »
It is good that you took photos and sent to Steve.  He can use those to question the quality control at the factory.
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David from Arizona
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Hank R

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Re: James Dryer--Not happy
« Reply #9 on: September 30, 2018, 04:22:12 PM »
Took out of shipping box and the Jerky dryer box had a rattle not a good sign. I hope I just get the small power plug sent to me as it is a pain if I have to return the whole thing. Like I said what is one more week to wait.
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Smokin-It #1
Napoleon Prestige gas BBQ with Cast Iron Charcoal/Smoker Tray
 30 year old Big Chief smoker (unused for the last 25)
 Snow blower lover Toro 1128 HD,
 collector of Oilcans
Princeton BC Canada

Hank R

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Re: James Dryer--Not happy
« Reply #10 on: September 30, 2018, 05:59:24 PM »
Just heard back from Steve and he is sending me a new Dryer and I will return the damaged one.  Which is far more than I expected. :)
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Smokin-It #1
Napoleon Prestige gas BBQ with Cast Iron Charcoal/Smoker Tray
 30 year old Big Chief smoker (unused for the last 25)
 Snow blower lover Toro 1128 HD,
 collector of Oilcans
Princeton BC Canada
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