Author Topic: 3D arrived today missing a rack  (Read 3057 times)

volscrazy65

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3D arrived today missing a rack
« on: March 29, 2017, 10:13:06 PM »
When I opened the 3D I was expecting cardboard and styrofoam per the sticky post about unpacking.  There was no cardboard and a couple pieces of broken styrofoam.  I'm also missing one rack.  The description on the site says it comes with four and I only received  three.  Do you think I got a smoker that had been returned?  Also, why is there a small wrench included?
John
Flintstone, GA
SI 3D
Weber Q 3200

JustChillin

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Re: 3D arrived today missing a rack
« Reply #1 on: March 30, 2017, 07:45:49 AM »
The small wrench is for installing the caster wheels. You should probably place a call to Steve.
David from Roswell,GA. My tools currently include the SI #2 with an Auber, Grill Dome, Solaire 27", Holland Grill (Companion) & Weber (Smokey Joe). The Companion & SJ are primarily used for tailgating.

swthorpe

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Re: 3D arrived today missing a rack
« Reply #2 on: March 30, 2017, 07:47:05 AM »
Yes, definitely call Steve and I am sure he will send you a fourth rack.
Steve from Delaware
Smokin-It #2

volscrazy65

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Re: 3D arrived today missing a rack
« Reply #3 on: March 30, 2017, 01:52:06 PM »
The small wrench is for installing the caster wheels. You should probably place a call to Steve.
I received two wrenches.  I used the one for the casters but the other one is a lot smaller, maybe 1/4". 

Thanks, I'll give Steve a call.
John
Flintstone, GA
SI 3D
Weber Q 3200

old sarge

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Re: 3D arrived today missing a rack
« Reply #4 on: March 31, 2017, 03:44:21 PM »
I still think the small wrench has a purpose that remains a mystery.  I kept mine just in case. One never knows!
David from Arizona
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