I have been a Costco member for years but never had joined Sam's. A few months ago I signed up, they're a lot closer to me than Costco so I figured I'd try it. For the most part I would say I was happy with Sam's, not overly impressed with them mind you, but I liked it enough to return a few times since joining in April of this year. I do think that Costco is MUCH nicer but Sam's is a 15 minute drive and Costco more like 45 to an hour. I will be doing business ONLY with them going forward.
To save myself all of the typing, read my review here :
Regular Guy's (Jason) Sam's Club ReviewBTW, I am NOT one to typically leave reviews. You've either had to have REALLY pissed me off or REALLY impressed me, no in between. I don't take the time to comment on average service. If it's adequate, then I am fine. If you've exceeded my expectations then I want to share it, also if you've sucked donkey balls, I'm sharing that too! Sam's is the latter.
I can't speak for all Sam's club locations but since this one is what I have access to, I can certainly tell you that it reflects on the entire company as a whole. As a business owner, it boggles my mind that companies can be so short sighted and not appreciate the customer. Their loss, however small it may be.